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ITIL Service Management

Best Practice to go!

ITIL has developed from its origins in the 1980s to become the current standard for IT service management.

In the Service Strategy the conceptual and strategic foundations are created, which are then translated into specific services in the Service Design and then transferred to productive operation in the Service Transition. The Service Operation ensures undisturbed operation, while the Continuous Service Improvement continuously optimises all other lifecycle phases.

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Our services

  • Incident Management
  • Problem Management
  • Change Management

In addition, ITIL® provides best practices to approach all challenges of corporate IT in a total of 26 processes. These include, for example, Demand and Capacity Management or Knowledge Management.